Returns & Exchanges
At Floris London, we want you to be delighted with your fragrance purchase; however, if you are not entirely satisfied, you may return any unused item in its original packaging within 28 days of receipt.
Initiate Your Return
Contact our fragrance experts via our online portal or customer service email to request a Return Merchandising Authorization (RMA) number.
Prepare the Package
Securely pack your items in their original presentation boxes and shipping carton, ensuring the completed return form is included inside.
Ship to Floris
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping your tracking receipt for reference.
Quality Check & Refund
Once our team inspects the returned items to ensure they are in saleable condition, we will issue a full refund to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing